Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a one–hour response warranty for any ticket or email that you send to the technical support staff. We will swiftly answer all the common questions and forward right away the issue to our system administrators in case any additional assistance is required. If you take advantage of our Administration Services package, we will execute any of the included server management tasks at a time that has been agreed upon in advance.
A Top–Class Customer Care Service
- We will be at your disposal 24x7x365 to answer any queries that you may have regarding our Web Hosting Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. If you also need help with server management procedures, you can examine our Administration Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
We have equipped our Web Hosting Control Panel with an exhaustive knowledge base, which features in–depth explanations of its features and functionalities. Moreover, we have shot exhaustive video tutorials that will further explain to you how to perform a certain action or solve a frequently experienced issue. The instructional articles and the tutorial video clips are easily accessible from every Web Hosting Control Panel section via the Help and Videos buttons in the top right corner.