The availability of the customer and technical support that a web hosting company provides will tell you a lot about the services they supply too. In case you can use just e-mails and / or tickets, you have almost certainly found some reseller not the website hosting supplier. If this is the case, you will have to wait for a couple of days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the actual website hosting company for further assistance. If the provider offers you several ways of communication with fast response time available at any time, they're almost certainly the top provider, not a reseller. Which means that you'll enjoy prompt assistance and top-notch support as they'll have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally better to get hold of your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Web Hosting
We acknowledge the importance of receiving assistance without delay, that's why our web hosting
services come with 24/7 technical support along with various options for contact. If you do not have an account yet, you can give us a call or use our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up getting a service that you cannot use. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it requires more analysis. Unlike the majority of providers on the market, we reply to all tickets within the hour, so you won't have to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to receive quick support, in particular when your website is not running properly for whatever reason. All our Linux semi-dedicated hosting packages
include 24/7 customer and technical support, which means that if anything comes up, you are able to use several methods to let us know - telephone line with a couple of local numbers internationally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common matters, so that in case you do not have an account yet, for instance, you are able to find more information about our solutions, or we will help you with less complex technical problems. The next two options are for strictly tech troubles or anything that's more time-consuming since it is much easier to track the communication between you and our support team. The guaranteed max answer time for them is only 1 hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day in order to receive support like you may need to do with other service providers.
24/7 Customer Support in Dedicated Hosting
All dedicated server
plans that we offer include 24/7 support via numerous methods of communication and with a one-hour maximum answer time warranty. When you want to learn more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have around the world or you may use our live chat support and talk to a live agent. For solely technical difficulties which need the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to monitor a certain issue. The answer time for them rarely is more than half an hour, so you can forget about having to wait for an entire day in order to get assistance. The support service is available for any server-related issues, which includes the pre-installed software. In the event that you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we offer for all of the plans.