What does ?phone support? imply in the arena of Internet hosting?
In the event that you have ever had a web hosting account in the past or you have dealt with any kind of online service, you probably know from your personal experience that for certain things it's better to speak with a live person over the phone than to exchange tickets or e-mail messages. If you'd like to learn more about a specific service before you buy it or when something small-scale should be made, for instance, it is far easier and a lot faster to do it real-time. If you have the option to contact representatives over the phone, it's also very likely that you're using the services of an actual web hosting provider, not a reseller. The level of support that you will get on the telephone may differ between different suppliers - from standard matters to dedicated technical support. Usually most of the providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are resolved via e-mail and / or tickets.
Phone Support in Web Hosting
Because we have live phone support 14 hours per day, you can contact us and talk with our customer support agents to get more information about all Linux web hosting packages
that we supply and make sure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we have telephone numbers on three different continents so that you can call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you will be able to call us about general and billing matters, and even about some tech issues. If the issue is strictly technical or it can take longer time to investigate, you should use our ticketing system, which will allow both you and our technical support team to track the details provided by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server
plans that we provide. Whether you would like to know more about the plans, you have a billing issue or some general issue, you can give us a call. Although some more complicated troubles could require a support ticket to give time to our technical support team to analyze, we're able to assist you with lots of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the USA, Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in another country, we have an international number where you'll be able to contact us.