In case you’ve got a website, a problem might always occur and it doesn’t automatically need to be connected with the hosting service itself. For example, something could go wrong when you bring a software app up to date or some important content could be edited or deleted unintendedly. Regardless of what the nature of the problem may be, you will need to contact the help desk team and ask them to restore a backup or to help you solve the problem that you’re facing. How fast they’ll do that will predetermine the length of time that your websites will be down. For particular websites such as community web portals or Internet shops, a repetitive outage period often means losing users and money. Therefore, it’s crucial to use the services of a hosting company that provides not only a good client support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting packages include a 60-minute reply time guarantee, which suggests that no matter what inquiry or obstacle you may have, we’ll always be there to assist you. In reality, it rarely takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff representatives will be at your disposal 24-7, even on national holidays and weekends, so you will get swift help whenever you need it. We know how costly time can be, so by the time we answer your email or support ticket, we’ll have investigated the issue and, in case we haven’t discovered a solution, we’ll provide you with more information about what you have to do on your end – if the circumstances necessitate this. With our support service, you can rest assured that there will be somebody to help you out immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff representatives are available at all times and they will answer any trouble ticket that you send through our hosting Control Panel within less than 1 hour. The response time is guaranteed irrespective of whether you’ve got a general question with regard to your semi-dedicated server or you confront some challenge and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24x7x365 to attend to any billing, general or technical issue. If you contact us about anything that is within our power, we will solve it before we reply to you, which means that you won’t have to wait around for hours or even days while the problem lasts. If there’s something that you need to do on your end, we will provide you with the required details – what possible solutions to try, what actions to take, etc.