Live Chat Support
What exactly are the main advantages of the Live Chat service?
A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It is a very efficient method to get some info about the hosting services or get some issue resolved as you are talking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the lower chance of errors at the time you exchange info like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue in question. What's more, you'll be able to be a part of a live chat room from any computer which is connected to the web, avoiding the phone charges that you'll need to pay in case you are calling to a different country.
Live Chat Support in Web Hosting
As we acknowledge the fact that a great number of troubles are quickly resolved if you talk to a live person, we provide a live chat service for all our potential and active clients. Our chat is accessible every day and our customer care agents can assist you with a number of questions and issues. In case you aren't our client yet, you're able to find out more about our web hosting
plans and the hosting environment in general in order to be certain that your web sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our services, you will be able to join us on our live chat and we can provide you with the needed details or help you troubleshoot the problem. You will have to open a trouble ticket for some issues which need longer time or the expertise of a system administrator, still for a variety of common troubles you'll get help on the spot.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we offer with our Linux semi-dedicated hosting packages
, you can find the the right answers for any questions you may have or get a lot of troubles resolved in no time. The service is online each and every day, so you can talk to an agent even on holidays and weekends. If you're unsure which plan is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can come on the live chat before buying anything. If you're a current customer, you're able to find more details about account settings, billing issues as well as a variety of common technical issues you may have, let's say when you cannot install an e-mail account in a client on your computer. The live chat can save you a lot of time regardless where you are or when you get in touch with us.