There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a ticketing system. It’s the easiest form of communication for many reasons. In the event that no customer support team representative is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy/paste large pieces of info without having to worry about typographical errors, and if a given problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, so if you need to supply information or to follow guidelines, you will need to use at least 2 different accounts and this number may grow in case you’d like to administer a couple of domain names. In addition, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for an answer.