There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a ticketing system. It’s the easiest form of communication for many reasons. In the event that no customer support team representative is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy/paste large pieces of info without having to worry about typographical errors, and if a given problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, so if you need to supply information or to follow guidelines, you will need to use at least 2 different accounts and this number may grow in case you’d like to administer a couple of domain names. In addition, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting packages isn’t separate from the hosting account. It is included in our full-featured Hepsia hosting Control Panel and you will be able to visit it at any given time with just a couple of clicks, without needing to log out of your account. The ticketing system includes a quick-search field, so you can track the status of practically any support ticket that you have submitted in the past, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to solve a particular issue even before you open a ticket. The response time is maximum sixty minutes, so you can obtain timely assistance at any specific time and if our technical support team suggests that you do something within your hosting account, you can do it immediately without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything from a single place, so we’ve implemented a support ticket system into the in-house built Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will enable you to manage the communication with our customer care staff together with your semi-dedicated server, which implies that you will not have to remember one more logon name for a separate system. You’ll be able to send a new ticket or to track down the status of an old one with less than several mouse clicks while you’re browsing the files within your account. Moreover, you can search through older tickets using a clever search functionality or have a look at applicable knowledge base articles, which contain solutions to commonly encountered obstacles. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum response time being only 1 hour, so there will always be somebody to help you out.